Warranty
Blueberry Info Solution warranty policy and service centre finder
Manufacturer Warranty & Support
All products sold by Blueberry Info Solution are 100% genuine and come with a full manufacturer's warranty. While we assist with 7-day Dead on Arrival (DOA) replacements, all standard warranty claims and repairs are handled directly by the respective brand's authorized service centers.
Important Guidelines
- Keep your original GST invoice safe
- Retain original packaging for 7 days
- Do not remove serial number stickers
| Product category | Typical Warranty | Coverage type | Support type |
|---|---|---|---|
| Laptops (consumer) | 1 year | Parts & labour | Carry-in |
| Laptops (business/enterprise) | 3 years | Parts & labour | Onsite available |
| Desktops & workstations | 1–3 years | Parts & labour | Onsite available |
| Servers | 3 years | Parts & labour | Onsite included |
| Monitors | 1–3 years | Panel & backlight | Carry-in |
| Accessories (keyboards, mice) | 1 year | Manufacturing defects | Replacement |
| Networking equipment | 1–2 years | Parts & labour | Carry-in |
| Storage devices (HDD/SSD) | 3–5 years | Manufacturing defects | Replacement |
Blueberry 7-Day DOA Policy
If your product arrives dead on arrival (DOA) or physically damaged in transit, report it to us within 48 hours of delivery with photos. We will arrange a pickup and provide a replacement within 7 days. Original packaging is strictly required.
Manufacturer Warranty
After 7 days, all hardware issues fall under the manufacturer's warranty. You will need to contact the brand's customer service directly or visit their authorized service center. Blueberry Info Solution does not repair or replace items after the 7-day window.
Generally Covered by Brands
- Manufacturing defects in materials
- Defects in workmanship under normal use
- Internal hardware failures
- Display defects (dead pixels, backlight issues)
- Motherboard and component failures
Strictly Not Covered
- Physical damage (drops, cracks, spills)
- Damage from power surges or improper use
- Unauthorized repairs or modifications
- Software, viruses, or OS issues
- Consumables (batteries after 6 months)
Check timeline
If you received the item less than 7 days ago and it is defective, contact Blueberry Support. If it has been more than 7 days, proceed to step 2.
Gather documents
Ensure you have your original Blueberry Info Solution GST invoice and the product's serial number ready.
Locate service centre
Use the finder below to locate the nearest authorized service centre for your specific brand.
Contact the brand
Visit the service centre or call the brand's toll-free customer care number to register your hardware complaint.
Find an authorized service centre
Select your brand and city to find the official warranty service centre nearest to you